Terms and Conditions - Poppy Clean
Introduction
Welcome to Poppy Clean. By accessing and using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully to ensure you understand your rights and obligations.
Services Provided
Poppy Clean offers a range of cleaning services tailored to meet your needs. Our services include:
- Residential Cleaning
- Commercial Cleaning
- Deep Cleaning
- Move-In/Move-Out Cleaning
- Specialized Cleaning Services
All services are delivered by our team of trained professionals committed to maintaining high standards of cleanliness and customer satisfaction.
Booking and Reservations
To schedule a service with Poppy Clean, you can book online or contact our customer service. Upon booking, you will receive a confirmation email with the details of your appointment.
- Availability: Services are available on weekdays and weekends, subject to scheduling.
- Rescheduling: You may reschedule your appointment up to 24 hours before the scheduled time without any penalties.
- Confirmation: Ensure that all booking details are correct. Any changes must be communicated promptly.
Payment Terms
Payments for services can be made through various methods, including credit/debit cards, electronic transfers, and other approved payment gateways.
- Payment Schedule: Payment is due upon completion of the service unless otherwise agreed upon.
- Late Payments: Late payments may incur additional fees or result in the suspension of services.
Cancellation Policy
We understand that circumstances may change. If you need to cancel a service, please notify us at least 24 hours in advance to avoid any cancellation fees.
- Cancellation by Customer: Cancellations made within 24 hours of the scheduled service may result in a cancellation fee.
- Cancellation by Poppy Clean: In rare cases, if we need to cancel a service, we will notify you promptly and arrange an alternative time or provide a full refund.
Liability and Responsibility
Poppy Clean strives to provide exceptional services. However, we are not liable for any damages or losses that occur due to factors beyond our control.
- Damage to Property: While our team takes utmost care, any accidental damage must be reported immediately for resolution.
- Limitation of Liability: Our liability is limited to the total amount paid for the services rendered.
Privacy and Data Protection
Your privacy is important to us. We adhere to strict data protection regulations to ensure your personal information is secure.
- Data Collection: We collect necessary information to provide our services effectively.
- Data Usage: Your data is used solely for service delivery and will not be shared with third parties without your consent.
- Data Security: We implement robust security measures to protect your information from unauthorized access.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Poppy Clean operates. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the local courts.
Changes to Terms and Conditions
Poppy Clean reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically to stay informed of any updates.
Acceptance of Terms
By accessing and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Contacting Us
If you have any questions about these Terms and Conditions, please reach out to our customer service team. We are here to assist you and ensure your experience with Poppy Clean is satisfactory.
Conclusion
These Terms and Conditions outline the rules and regulations for using Poppy Clean's services. By participating in our services, you agree to comply with these terms, helping us maintain a reliable and trustworthy relationship with all our customers.